Privacy Policy

Saazro is operated by Anadre Technologies Private Limited, a company incorporated in Haryana, India (“we”, “us”).

Registered office: 276L Model Town, Rewari, Haryana 123401

CIN: U62099HR2026PTC150772

From members: your phone number, the name your WhatsApp profile shows, the language you use with us, the messages you send our business number, and a record of your payments and membership status. If your creator uses these features, also: the name your creator saves for you (and a student's name, on a plan for a child); who referred you, if you joined through a referral; the sessions you book and the visits marked when you arrive; your answers to a question your creator sends, including a photo or file you send as the answer; and the name on a certificate your creator gives you. That is the whole list. We do not ask for your email address, date of birth, location, or contacts, and we do not collect them from your device.

From creators: your phone number, your display name, what you tell us you will sell and roughly how many people follow you, your offers and prices, and the settlement details required to pay you. If you use our assistant, also the messages and voice notes you send it. If you connect Google Calendar, also the times you are busy on your main calendar, and the events on the calendar Saazro creates for your bookings (see Google Calendar, below).

Your number is your identity here — there is no account and no password — so we treat it the way a password should be treated. It is encrypted at rest. Lookups run against a separate keyed index that permits equality matching and nothing else, so the database cannot be browsed for numbers.

A phone number is never placed in a web address, a query string, a log line, or an analytics event. This is a rule in our codebase, not an aspiration.

Payments are collected and settled by payment aggregators authorised by the Reserve Bank of India. We never see or store your card number, UPI PIN, or bank credentials. We receive a payment reference and an amount, and that is what our records contain.

Creators can ask our assistant, Zoe, to do things in their account by sending a message or a voice note. Members never talk to the assistant, and it never acts inside a WhatsApp group.

To understand a creator's request, we send the creator's message to an AI provider, and a voice note to a speech provider that turns it into text. In the app, your voice goes to the speech provider while you are still speaking, so the reply comes sooner. If you cancel a voice note, what you had already said has reached the speech provider; we do not keep it, and the assistant does not act on it. So that the assistant can follow the conversation, the message goes with the creator's earlier messages from the past 30 minutes, what the assistant made of each, and its last reply to the creator, but never a forwarded message, or a message meant for members.

So that it can answer about the creator's account, the assistant may also send a summary of the business: the creator's plans and prices, coupon codes, how many members are in each state, and recent takings. When it looks something up for a request, such as a member's payments, the result may go to the provider too.

A member's name goes only when the request is about members: when the creator names a member in a message, or asks about their members. A phone number written in a message, or in anything looked up, is replaced with a placeholder before it is sent, so the AI provider never sees it.

We use more than one AI provider. When the one we normally use is unavailable, a second one answers instead, and receives the same things.

When a creator uses the assistant in their dashboard, its replies can be read aloud. To do that, we send the text of each reply to a text-to-speech provider, which turns it into speech: Sarvam AI for replies in English, and ElevenLabs for replies in Hindi or Hinglish. A reply can include the names of a creator's members and amounts, when that is what the creator asked about. The speech comes back to the creator's browser and is played there, and we do not keep it. A creator can turn the reading off in the assistant's panel.

These providers process the text and audio on our behalf and on our instructions. Under their terms for business customers, they do not use it to train the AI models they offer, and they keep it only for a limited time, mainly to check for misuse, before deleting it.

To improve the assistant, we review requests it got wrong, with phone numbers removed. This review stays within Saazro, and it is not used to train any provider's AI models. A creator can ask us, by sending HELP or writing to privacy@saazro.com, to leave their requests out of this review.

The assistant may remember the words a creator uses for their own plans, so that it understands them next time.

The assistant may also remember how a creator likes to be answered, such as shorter replies or a preferred language, from their own messages. A creator can ask it to forget this at any time.

We may combine the prices of plans creators sell, across at least ten creators in the same kind of work, to suggest a starting price range to other creators. A range is never shown from fewer creators than that, and no single creator's price can be worked out from it. A creator can ask us, by sending HELP or writing to privacy@saazro.com, to leave their prices out.

If you sell one-to-one sessions, you can connect your Google Calendar. It is optional, and you can disconnect it at any time.

When you connect it, you give Saazro two permissions in your Google account, and no others:

• To see when you are busy or free on your main calendar. Saazro sees busy and free times only, never an event's title, description, place or guests. We use them to offer your members only the slots you are free for. We read them when a member asks for slots and keep them for a few minutes, not longer.
• To create one calendar of its own in your Google account, called Saazro bookings, and to add, change and remove events on that calendar only. Each confirmed booking is written there with the session's time, the plan's name and the member's name as you know them, never a phone number. We read the events on that calendar so that, when you move or delete a booking there, we can ask the member to choose again.

We keep the access Google gives us, encrypted, and the identifiers of that calendar and its events, while your calendar is connected. When you disconnect, we delete that access and stop reading your calendar. Your bookings in Saazro stay. The Saazro bookings calendar stays in your Google account until you delete it there.

We use information from your Google account only to show your free slots and keep your bookings in step. It is not shown to anyone else, not used for advertising, not sent to our AI providers, not used to train any model, and not read by our staff unless you ask us to look at a problem.

The use of information received from Google Workspace scopes will adhere to the Google User Data Policy, including the Limited Use requirements.

Your payment aggregator, in order to take payment. Your creator, who sees your membership, your phone number, and what you share with them through Saazro: your name, the sessions you book, the visits marked when you arrive, and your answers to their questions. WhatsApp, because that is where the conversation happens. If your creator has connected Google Calendar, a session you book is written to a calendar in your creator's Google account, with its time, the plan's name and your name as your creator knows it, and never your phone number. If a creator uses our assistant, our AI providers (the second only when the first is unavailable), our speech provider and, when its replies are read aloud, our two text-to-speech providers, Sarvam AI and ElevenLabs, as described above. Nobody else receives your data. App notifications pass through Google, Apple or Mozilla, who can't read them. We do not sell data, and we do not run advertising.

Membership and payment records are kept while your membership is active and afterwards for the period Indian tax and accounting law requires. Message logs are kept only as long as they are operationally useful and are deleted on a rolling schedule.

A voice note to our assistant, including one you cancel, is not stored by us: it is passed to the speech provider and discarded once it is written down. The text of a message to our assistant is kept encrypted for 30 days and then deleted, and that includes the requests we review to improve it.

The speech a reply is read in is not stored by us. ElevenLabs may keep a reply's text and the speech made from it in our account's history for up to 2 days, after which we delete them. Sarvam AI keeps a reply's text for 30 days after it was last accessed. Neither uses them to train its models.

The words the assistant remembers for a creator's plans are kept while the creator's account is active, and a creator can ask the assistant to forget them. How a creator likes to be answered is kept the same way, and a creator can ask the assistant to forget it.

Send STOP to our business number to cancel a membership. To stop the AutoPay at your bank immediately, remove it in your UPI app. Send HELP to reach a person.

To request a copy of your data or its deletion, message us from the number the data belongs to — an inbound message from that number is how we verify it is yours. We will never ask you for a code, a password, or an OTP, and we will never send you one. Anyone who does is not us.

A creator can disconnect Google Calendar from the app at any time. Access can also be removed from your Google Account's linked apps.

Write to us at privacy@saazro.com, or message our WhatsApp business number.

If you sell through Saazro, you can also raise a grievance from More in the app. We acknowledge it within 48 hours and answer within a month.

Our grievance officer is Anshul Malhotra, Founder.

Email: privacy@saazro.com

WhatsApp: +91 9896640346

We acknowledge a grievance within 48 hours and answer it within a month.